Terms & Conditions

Please read our terms and conditions carefully. They describe your rights and explain how City Fire Training Ltd operates. Please be aware that by accessing City Fire Training Ltd websites and using our services you are agreeing our terms and conditions and that they are incorporated in our contract with your organisation.
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Terms and conditions of City Fire Training Ltd, trading in the style of firetraininglondon.com
These are the terms and conditions of City Fire Training Ltd (CFT), booking bespoke services or courses, for organisations booking courses to resell to other organisations, booking delegate spaces on open courses provided by CFT, trading as City Fire Training, Fire Training London and/or firetrainingcourse.com

Company Details

Registered office: Armoury House,Armoury Road, West Bergholt, Colchester, Essex CO6 3JP.
Company number: 7006635,

Registered in England and Wales.

City Fire Training Ltd trade as City Fire Training / Fire Training London / Fire Training Course / Fire Training in London

Confirmation email and joining instructions

We will send a confirmation email of your course spaces(s). Joining instructions, including venue details, will be sent 7-10 days before an open course.

Our trainer will call you a few days before your in house course to discuss your fire training.


Course Details

Course details will be sent with your confirmation and joining instructions.

Disabled delegates

Please inform us if the delegate has any specific requirements.

Our open course venues are carefully selected to enable disabled staff to fully participate in our courses

Bookings on open courses or bespoke training at an organisation’s premises

Payment must be made within 30 days of receipt of our invoice. . PLEASE NOTE OUR PAYMENTS TERMS ARE STRICTLY ON RECEIPT. ANY LATE PAYMENTS WILL ACCRUE INTEREST & DEBT RECOVERY CHARGES In accordance with The Late Payment of Commercial Debts Regulations 2013.

Cancellation by customer

City Fire Training delegates on CFT open courses will be refunded if they provide 10 working days notice of the course date. An administration cancellation fee of £25 per delegate may be incurred. Clients booking bespoke courses / services may incur the following cancellation fees:• Cancellation 4-12 weeks before event, cancellation charge of £250• Cancellation 0-4 weeks before event, cancellation charge 100%. CFT Ltd may waiver this cancellation fees at its discretion.

Organisations booking courses to resell to other organisations cancelling 0 - 6 weeks prior to course will incur a cancellation charge of 100%, 6 - 12 weeks 50 % cancellation fee, all other courses 25% cancellation fee.

Resellers supplying courses marketed by CFT will incur a 100% cancellation fee if cancelling within 12 weeks of confirmed course.

Cancellation by CFT Ltd

CFT Ltd reserve the right to cancel, amend or alter course content, course dates and/or venues without liability. In the unlikely event of this occurrence, changes will be notified to the person booking the course spaces by email. It will be the client’s responsibility to inform their staff / course delegate of any changes.

Limitation of liability

This condition sets out the entire financial liability of CFT Ltd (including any liability for the acts or omissions of its officers, employees, agents and sub-contractors) to the Customer in respect of: (a) any breach of the Contract; (b) any use made by the Customer of the Services or the Training Materials or any part of them; and (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. All warranties, conditions and other terms implied by statute or common law are to the fullest extent permitted by law excluded from the Contract. Nothing in these conditions limits or excludes the liability of CFT Ltd for death or personal injury resulting from negligence or for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by CFT Ltd.
Subject to these conditions:
(a) CFT shall not be liable for loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses; and 

(b) CFTs total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall be limited to the price paid for the Services.


City Fire Training collects personal data from contractors and customers.

Contractor data

We collect names, addresses, email addresses, telephone numbers and bank details for payment purposes only. This data is destroyed six months after a contractor no longer provides services for City Fire Training Ltd.

Customer data

Personal data collected could include names, addresses, email addresses, telephone numbers and employer details. City Fire Training does not collect sensitive personal data.

We will never sell data and promise to keep all details safe and secure.

Fire training

Course attendee data is either supplied by an employer prior to training or is supplied directly by an individual on attendance of the course.

Course attendee names are deleted after training certificates have been issued unless specifically agreed with an organisation.

Names of persons on open courses are shared with our venue host Lewisham Southwark College (LSC) for student safeguarding.

Fire risk assessment

Fire risk assessment reports are kept for ten years.

Data shared with third party providers is secure under our assurance agreements

Online fire training

Payments are collected via Paypal or by invoice from City Fire Training Ltd

Online participants and their email address are kept securely on the Online training management system.

Managers of organisations who purchase bespoke or tailored online fire training can view the names of online participants.

Fire door surveys

No personal data is collected during this activity.

Fire emergency plans and fire evacuation procedures

No personal data is collected during this activity.